Sunday, September 11, 2011

Animals Upset by Visitors Steps Away from Oblivious Staff




It happens again, OUTRAGEOUS! How will the Zoo deter this behavior? WILL the Zoo do anything TO deter this behavior?

As we turn the corner from the main part of the Zoo and end our visit with the Chimps, we thought we were home free. A visit without seeing misbehavior from humans against our precious Zoo friends. Could it be? Not a chance, unfortunately.


There is always some kind of misbehavior at the Chimps. Always. Humans for some reason feel the need to tickle their armpits and make oooo-ing sounds when they see Chimps. I don't get it, but I don't get the behavior of humans, much less the ones that pay to go to an Animal Park and then mess with the Animals, rather than observing and enjoying them just doing their thing.


I have noted before the desperate NEED at the San Francisco Zoo for more signage, to deter misbehavior. The Zoo continues, just continues to go along its merry little way thinking they are doing a bang up job in all aspects, including protecting the Animals. They are not. WHY can't there be more signage? Are they afraid of how it looks aesthetically? Are they afraid of offending Visitors with too many rules? What is the problem?


As a Visitor who is upset by this behavior and who thinks protecting the Animals should be primary, posting informational signs in a viewable area is a no-brainer. After all, part of the Zoo's Mission Statement is to "educate." So far, I see very little educating going on.


While on that note, I sure hope that the Docent led school tours, Zoo-Mobile Staff and Camp leaders, teach the children they speak to about Respecting Animals.


I must note that the majority of misbehavior is the actions of adults. Take the situation I witnessed yesterday. When I arrived at Chimps, all three females were lounging in the sun. The male (Cobby) was inside. There was a (human) family of rowdies already being loud and yelling things towards the Chimps. Whether this group instigated the situation and/or the rest of the Visitors I don't know, but they were the stand-outs as the loudest and the grandmother was the ring-leader! Ma Barker.

As the crowd got louder with laughter and snickers, Cobby (who was probably watching from the window) rushed out, picking up a book on his way. He was obviously agitated. Since I know his behavior (and that of the humans watching him) I knew exactly how this was going to play out. Cobby displayed his aggravation by rocking and throwing things out at the Visitors who were upsetting him. I video taped most of this, but am unable to upload it at this time.

As Cobby was in action, a larger crowd grew and most from what I could hear while taping, were excited by his behavior.
Admittedly before I knew what his rocking meant, I too thought he was dancing, as that is what it looks like, BUT once an Animal throws something out towards the Visitors, regardless of your level of Animal Behavior knowledge, that isn't an action based on just for fun. Something is upsetting to the Animal, so its disturbing to me that Visitors would not only heckle him, but in fact erupt in cheer as a crowd when he threw things (three times).

That said, I again return to signage. At the Chimps there are two signs. One is a universal "shoosh" sign, with a finger up to lips, the other is the Zoo's Respect the Animals sign. One is posted to the far left and the other to the far right, nestled in close to the bushes. Visitors walking up and standing in the front to view, do not see these signs, and the ones who do mostly don't pay any attention. I have seen Visitors yell out to the Chimps while standing in front of the "shoosh" sign. Amazing.

So, we ask, will signs then work at all? I believe more will deter. Since the Zoo will not take other outside the box measures, such as a video on loop at entry village or in the Cafe, we have to go with what little they have already done and that's signs.

Side note on video. There is a new video playing at the Snow Leopard exhibit. The video is on Conservation and Education about the plight of the Snow Leopards. While a great thing, isn't it just as important to Educate and Conservate for the Animals who call your facility home? Again, I would think that should be primary.

I have long thought the necessity of more signage, Zoo-wide, but it is in dire need at the Chimps and Bears. I find that most of the misbehavior happens in these areas AND these Animals are wide-open. It has always been curious to me that there are signs at the Indian Rhino exhibit cautioning about crossing the barrier, but NONE, not one, at the Bears. I have never seen anyone misbehaving at the Indian Rhino, but its a regular occurrence at Bears. AND there is hardly ever Security at Bears. Why are these signs not posted all along the barrier at Bears? WHY???
... As well these signs should be at all exhibits, along with ones that say not to yell. AND one every window at the Cats, not to rap, tap, slap on the glass.

As for the signage at Chimps, there are several things that need to be noted to alert. Several low placed signs in front of the exhibit would be ideal. Do not vocalize at the Animals (yell, imitate, ect). Do not gesture at the Animals (wave your arms, clap, ect). These Animals are sensitive. If you see them exhibiting motion that looks like dancing, waving Arms, motioning back and forth, that is a display of agitation. Do not encourage, heckle, applaud this behavior. These are Senior Animals and should be kept calm for their health and safety. ... THIS would help the situation tremendously.


I also find it curious, that with the Chimps being right next to the Cafe, that more Staff do not pay attention to what is goign on there. When I'm at Chimps, I see Staff from all levels, going in and out and just passing by. In fact yesterday I witnessed two things that were most disturbing.

Two Cafe Staffers came out and joined in the festivities, adding to the laughter and took photos of Cobby in action.


Five Staffers, including that of Membership and IT, stood about 20 yards from the Chimps, in front of the Cafe, over-seeing the moving of the outdoor seating, in preparation for an event that night. Note photo posted. The Chimps are right beyond these people. There is no way the cheering and laughter was not heard. YET not one Staffer went over to see what the commotion was. INCREDIBLE! I'm so glad that the Staff is alert and aware of their surroundings. Good grief, Cobby could have ran up and goosed one and they wouldn't have seen it coming.


Once again I plead to the San Francisco Zoo, get it together! Do more to protect these Animals! You may not like me, but this isn't about me, its about the Animals in your care who call the Zoo home.

4 comments:

  1. I was there with you, saw that whole horrible ordeal and was very shaken. I will cut my comment short only because you stated exactly how I felt seeing this and how I view the zoo. The zoo has very mixed up priorities. Here is their ranking of priority:
    1) cocktail parties
    2) gate sales
    3) making sure they don't scold visitors for misbehavior
    4) they say Education, but they don't Educate. They just have a bldg that says it.
    5) parking spaces, but don't chase out families that park in the handicapped zones
    6) the animals that live there

    This ranking is just about how its handled there. They don't like people with outside vision. That Ma Barker Gang yesterday thought the whole display was funny and even said they wanted to put it on utube. So, now... the unruly visitors (in front of Staffers), do this to put up on utube. The Lion House was closed yesterday so the only security I saw that day was one that speed around the outskirts on her bike... how could she see anything? Please zoo, put signs up so that all these troublemakers see them and enforce the law. Our poor Cobby was very very very upset yesterday. This isnt a good thing for an elderly chimp.

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  2. @andiecattt- Sadly this is how it appears to regular Visitors. It is not just us, there are others who just aren't vocal about their feelings. Some of those others are the Zoo's very own Docents. ... Yes, having Security zoom by on a bike, is not having eyes and ears on the Visitors. This action does not allow for Security to be able to hear or see for that matter what is going on. It really does seem like so many people on Staff are oblivious to what is going on around them.

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  3. A lot of this whole thing stems on the zoo making it hard on the employees to feel free to speak up. (I have heard this from staffers). But... if you are an employee at the zoo, I would imagine a big reason you applied for a job there was a love for animals... so I just don't get it. The zoo isnt going to lose out if they boot these troublemakers out. They arent members. and... if they are members, shame on them for animal cruelty. So, I am also saying that by the zoo feeling this is ok, they are also promoting cruelty. This incident was very loud, 20 yards from where the staffers were. They clearly could have heard the rowdiness. but again, their priority was watching the forklift guy move furniture for the cocktail party later that evening. I am speaking the truth and how I see it.

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  4. @andiecattt- Bottom line, priority is skewed. I'm know there are Staffers that don't think its right, but they are not the voices heard by those making rules, eg deciding how to handle these situations. Then there are those who don't really care. I have heard a few even say, "Well that's what Cobby does." Putting the behavior in that category lessens its severity. Its not ok to let Animals get worked up into a heart racing frenzy, just because. There are also those, and I will note a specific here, who ever on the Zoo Staff who posted to their Facebook page recently a video clip of Hippo Tucker (aka Brian Wilson) worked up into a frenzy so much that he is running about his enclosure and making open mouth gestures that indicate he is upset and feeling the need to defend his territory. The Zoo wrote some fluff about him being "playful". That is not playful behavior. Tucker was clearly upset. To me by saying this behavior is playful, allows Visitors to be boisterous when he displays these actions, which only make him more upset. Just like Cobby.

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